Terms & Conditions
We want our customers to be satisfied with their purchases. We realize that it may be necessary to return merchandise. Therefore, we have put a 30-day return policy in place for your convenience. You may return unopened/unused items within 30 days from the date of sale for a refund, less any shipping costs. There will be a 20% restocking fee for any merchandise that is being returned. Merchandise should be returned in its original packaging. Customers are responsible for any shipping charges that may be required to return the product to us. Please note, shipping charges are non-refundable.
No refunds or exchanges will be issued after 30 days.
We must be contacted prior to a return being sent back to us. We do not process any returns via this website.
Call us for a Return Authorization Number prior to shipping any merchandise back to us. Our number is 225-344-9831.
We will need to know the reason for your return. If the return meets our return policy criteria, you will be given a Return Authorization Number that will need to accompany the merchandise that you wish to return. Please do not ship product back to us without this Return Authorization Number. Without this number we cannot guarantee that your return will be processed.
We cannot accept returns on equipment, kiln parts or electrical items. Items that we have special ordered for you are not eligible for return.
Should any issues arise with equipment purchased, the equipment will be covered under the manufacturer’s warranty.
Always inspect your packages upon receipt. If we made an error when processing your order, then we will certainly correct our mistake at no further cost to you. You will need to notify us within 3 business days of receipt of your order should you find a discrepancy.
We understand that the need to cancel an order may arise. Therefore, orders may be canceled up to the time that they are shipped. Should the need to cancel arise, please contact us immediately by phone at 225-344-9831. Please note, if you send an email to cancel your order, our staff may or may not see an email message in time to stop the order from going out. We strive to get orders out as quickly as possible. There is usually a very narrow window of time to cancel an order. Most orders for in-stock merchandise, that are received prior to opening, will go out the same day that they arereceived. We are here Monday – Thursday, from 10 AM – 5 PM, and Friday from 10 AM - 3 PM, CST. We ship orders via Fed Ex and Fed Ex does not pick up at businesses on weekends. So any orders placed over the weekend, will typically go out on Monday. We do close for most holidays. So please allow extra time when ordering on or around a holiday. Once an order has shipped, we will not be able to cancel the order.
Please note, any orders that have been special ordered for you, will not be eligible for cancelation.
Always inspect your packages upon receipt. If your merchandise arrives damaged, we will need to file a claim with the shipping company. Therefore, we need to be notified within 3 business days of the receipt of your shipment. We will also need to ask that you send photos of any damaged items. It is also helpful to have photos of any damage to the outside of the box. Once you have provided the necessary documentation for the damages, we will process the claim for you. If the item is in-stock, we will get a replacement out to you as soon as possible, or we will issue a refund.